Tenant App – Paying Rent Made Simple
This project aimed to improve the rent payment experience for tenants by building a dedicated mobile app. The goal was to give tenants a simple, flexible, and transparent way to manage rent payments, rewards, and communication—while reducing the back-and-forth between tenants and property managers.
The Problem
Paying rent was a hassle. Most tenants were juggling reminders, visiting offices, or making transfers manually. Many missed due dates, and had no easy way to track payment history or contact their landlords.
We also discovered:
Tenants didn’t know when invoices were due
Some didn’t trust or understand payment statuses
There was no direct line to report issues or ask questions
There was no incentive for timely payments
My Role
As Product Designer and PM, I led the project from research through to delivery. My work included:
Researching tenant pain points through interviews and support logs
Designing onboarding, invoice tracking, and rewards flows
Writing UX copy to simplify language across the app
Prioritizing features with engineering to meet tight deadlines
Research & Insights
We learned from:
Tenant interviews
Support tickets
App store feedback on the legacy product
Key takeaways:
Users wanted more control over when and how they pay
They needed reassurance that payments went through
Clear visuals and reminders improved trust
Simpler onboarding led to faster adoption
User Flow
Onboarding Slides
Show the benefits: flexible payments, rewards, chat with landlord
Clear CTAs to sign up or log in
Sign Up / Login
Email and password-based sign-up flow
Home Dashboard
View active rental units
See current rent amount and status
Payments Tab
View all invoices: Due, Overdue, Upcoming
Select and pay multiple invoices at once
Total summary at the bottom with one-click payment
Messaging & Rewards
Reach out directly to landlords for issues
Earn rewards for on-time payments
Core Features
Multi-invoice selection and bulk payment
Live invoice statuses: Overdue, Due, Upcoming
One-tap payment with preferred method
Direct chat with landlord for support or questions
Reward system to encourage timely payments
Push reminders for upcoming or missed payments
What I Learned
Communication is part of product design — tenants didn’t just want to pay, they wanted to feel informed and connected.
Visual hierarchy matters — clear badges like “Overdue” or “Due” improved clarity and reduced support tickets.
Show, don’t tell — the onboarding screens helped explain value without needing a walkthrough.
Outcome
Helped tenants reduce missed payments and late fees
Increased adoption of online payments
Reduced support inquiries around rent status and payment confirmation
Created a scalable base for future features like auto-pay or payment plans
